Client Support Hub

Current Lead Times

Level 1 / Critical Requests

Same Day

  • My website is down
    (i.e. multiple users cannot access my website)
  • My website has a fault that is affecting my end users
    (i.e. a page or feature that previously worked, no longer works)

Raise a Support Ticket

Level 2 / Standard Support

3-5 Working Days

  • My website needs content updates
  • I want to add third-party code to my website
    (e.g. Lead Forensics, HubSpot, Live Chat, Google Search Console)
  • My admin users are experiencing issues with WordPress

Raise a Support Ticket

Level 3 / Premium Support

5+ Working Days

  • My website needs design updates
  • My website needs a new page
  • My website needs enhancements
  • I want to add a new piece of functionality to my website

Raise a Support Ticket

Emergency Support

Need it sooner?

Depending on the complexity of your request, we may be able to complete within 2 working days for an additional fee.

  • Level 2: £100.00 ex.VAT
  • Level 3: Quoted amount (if applicable) + £200.00 ex.VAT

Raise an Emergency Support Ticket

Your Contacts
Jonny

Project Management, Design & Development

Holly

Digital Marketing, Accounts & Billing